how do i report a downed comcast line?

Then it tells me it can help me better if I sign in. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Welcome to the Xfinity community! Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Thank you so much Anthony for sending us over those details and the Modmail. You aren't allowed to. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Our community is your official source on Reddit for help with Xfinity services. Our team can help get that line raised. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. In the top right corner, you'll see a little chat icon near the bell icon. Select Start Troubleshooting to begin your modem restart. Usually 911 dispatch has unlisted numbers for utilities. Throughout our history, DISH has always put customers first. You have to sign up for gig service and sign a 2 year contract first. How do I report an above ground cable down? Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Can you direct message your name and address? Yes, Comcast will come to your house to install the cable lines and equipment to your home. Hope this helps you out. Search accounts based on account number, or chat online. Sky News is distributed via an English-language radio news service, and through online channels. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Call 911, which will get the FD out to asses the wire (s). Warn others to stay away. For more information, please see our Not a word either by phone, email or through the support chat since then. Make sure you are signed in with your Xfinity credentials. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am a bot, and this action was performed automatically. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. How do you fix an exposed wire without electrical tape? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. It's a hazard to pedestrians and vehicles! My thinking, if I were to do this at my house would be that that 1.) New comments cannot be posted and votes cannot be cast. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Then Call Us. A tree in my back yard has two large branches resting on the phone/TV cables. We have all the tools to help with your cable line and make sure it gets taken care of. Thank you! Say "No account." Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums The ground around your car may be energized. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I need someone to come out and fix it. Jul 2007 - Sep 20169 years 3 months. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Privacy Policy. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Ask for the Comcast liason. Let us give you a call as soon as an agent is available. Thank you for bringing this issue to our attention. Can you direct message us your name and address, please? Type your message in the text area near the bottom of the window 5. We've had a downed wire touching our building for about two months at this point. Asking on behalf of my place of business. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Hi, @user_af7a95. If you have questions about your services, we're here to answer them. Contact Customer Service at (800) 391-3000. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Connectivity and managing Your Comcast Business network. ET. An official employee, such as myself or whoever is first available, will respond. Call us at 800-477-5050. I have a downed wire in the middle of the street. X | `>`. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I also appreciate you taking a moment out of your day to reach back out to our team! Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I am an Official Xfinity Employee. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. An official employee, such as myself or whoever is first available, will respond. Two delivery trucks have had close calls recently. A coaxial cable is capable of carrying current. Sound the horn, roll down your window and call for help. You may have to enter a lot of personal information to get connected, including your ZIP code. Just select Xfinity support and you will be able to speak with the next available specialist. 7 years ago. -You are responsible for the "mast," the . Verizon Business customers. Your IP: Report downed power lines at 713-207-2222. 70% of power outages are caused by major weather. I really appreciate you being a member of the Comcast Family! I hope youre having a great week so far! Asking on behalf of my place of business. Please contact the moderators of this subreddit if you have any questions or concerns. That's not what we want to see! Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We're sorry that didn't solve your issue. Welcome to the Xfinity community! Never touch a downed overhead electrical line. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Then, call PG&E at 1-800-743-5000. Please help before someone gets hurt. In the top right corner, you'll see a little chat icon near the bell icon. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. I hate to hear this has been your experience and would love to investigate this for you! A drop-down list appears. Thank you for reaching out to the Digital Care Team. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Then, call PG&E at 1-800-743-5000. Responsible . If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Hello saftek and welcome, I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Performance & security by Cloudflare. Report it online using Xfinity Assistant. Comcast does not do tree trimming. How do I know if my home is wired for Comcast? It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sky News is a British free-to-air television news channel and organisation. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. How do I report a downed telephone line? Please call this number (855) 307-4896 to set up your service. Then, call PG&E at 1-800-743-5000. https://corporate.comcast.com/stories/meet-our-digital-care-team. Click Continue. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report or View Outages; Other Contacts; General, Business, Landlord, . If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Comcast Xfinity Outage Map. Create an account to follow your favorite communities and start taking part in conversations. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I have followed these instructions and sent the private message on 6/1/21. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 However, its critical not to cut into a power line, as you know. Report A Downed Line. Cookie Notice I am extremely frustrated this issue has not been of the upmost importance to your company. Press question mark to learn the rest of the keyboard shortcuts. How do I talk to a real person at Comcast? The tree and the cable are both on the grass verge next to my property. Immediately Call Emergency Services. Press Enter to send it. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. STAY AWAY from downed power lines. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Let us know. We truly appreciate you taking the time to reach out to let us know about a downed wire. I don't have AT&T, or a landline. Tips in case of an outage What if my power is out? Press Enter to send it. How do I report down a cable line? Id give them a ring. 3.) An official employee, such as myself or whoever is first available, will respond. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Call us anytime at. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Call BGE at 1-877-778-2222 to report any downed electrical lines. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Privacy Policy. For immediate assistance, check out the Xfinity Assistant. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Here is a list of frequently requested telephone numbers: Cable. and our In order to get started can you please send me a Modmail message with your full name and service address? 115.124.120.233 It's not the power line and I don't think it's the regular cable either because there's no service outage. I will post again here when/if I receive a reply or action is taken. I have a downed wire in the middle of the street. You can email the site owner to let them know you were blocked. This post was marked as solved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the center conductor of the cable is solid copper, it carries it quite well. Emails sent with an attachment cannot be processed. up. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Do what's best for your business. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Then it thanks me for signing in. To qualify for the credit, customers must: 1. A drop-down list appears. It's not the power line and I don't think it's the regular cable either because there's no service outage. I am a bot, and this action was performed automatically. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. The tree and the cable are both on the grass verge next to my property. I suspect it's an old wire). By selecting Accept all, you consent to our use of Cookies. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. I have a downed line in my front yard. Call 800.288.2020. Where on your property are the lines down on and would you consider them a safety hazard as of now? Let us know if you find downed or uncovered wires or cables in your area. Question: Does Comcast Hve To Repair A Cut Cable Line. Can you please send us a Modmail message with your first and last name and full address? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. came out and verified that it isn't live. #iworkforComcast Electric Lines that run from the utility pole to your residence. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How to Report an Issue Online Visit xfinity.com/xfinityassistant. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Hello @user_300363 and thank you! Press 0 a lot. Comcast landlines are being used by homes and businesses alike. Occasionally there is a mix up and Comcast forgets to bury the drop. Please send us a PM with your first and last name, as well as house numbers to your service address. . Where or how can I report this? . Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. When asked if you want to order new service, say "No." You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Thank you for reaching out to our forums community, its great we can connect this way! I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Enter another ZIP to see info from a different area. No worries, Our team can definitely help right here! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How much notice do you need to give Comcast to cancel? The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Hello @ryanray.rr81 and thank you! How to report a downed wire if I'm not a customer? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Press Enter to send it. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Our community is your official source on Reddit for help with Xfinity services. How do I get Comcast to come deal with this? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I really appreciate you being a member of the Comcast Family! Youve reached the best place and perfect person to help with virtually all of your account needs! Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can contact 811 to get utility lines marked. How do you get straight to a representative? Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. What to expect: Your complaint will be posted online in a public database. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. A drop-down list appears. ASA, ABA, Adherence). Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Then, to let us know why you're calling, say Line is down.. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Write your 17-digit account number on the "For" line of your check or money order. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! I do apologize once again for the delay on our end and sincerely appreciate all your patience! Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . For immediate assistance, check out the Xfinity Assistant. This website wants shut Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. View the Xfinity outage map and find out when an area will be back online. I can't get into my property because the line is blocking the drive way. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. You will need to contact a tree trimming service yourself. You can also request a call at a time that fits your schedule. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Reporting this to comcast seems to be a problem. I explained this to the rep when I called to cancel. It is to be expected when weather conditions are severe. If youve got a free afternoon, you can run the cable yourself and save some money. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can report an issue by going to the Xfinity Status Center. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. 1. Do not send the firewall logs as an attachment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Comcast Xfinity problems in the last 24 hours. Whenever there is an outage, your first step is to report it via email or twitter. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Report an issue Select Chat. How does cable internet get to your house? Create an account to follow your favorite communities and start taking part in conversations. Click to reveal DO NOT TOUCH downed lines or anything they are touching. It's in front of my yard, and it goes across the street. The action you just performed triggered the security solution. We can assist you with getting a ticket opened to let our amazing local team know. Click the Check for Issues button. If you receive overhead electric service, your electric system con- sists of the following: 1. The tubing will start to shrink almost right away. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car.

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