internship report on customer relationship management

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manufacturing technology have helped companies to quickly match << >> << /Pg 52 0 R 229 0 obj 116 0 obj CRM enabled the development of new /Pg 29 0 R Product Configuration >> 33 0 obj endobj null null 268 0 R null 269 0 R null null 270 0 R null null 40 0 obj /A 676 0 R THE AHMEDABAD EDUCATION SOCIETY << /S /Underline << /K 3 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 42 382 0 R 43 438 0 R 44 439 0 R advocate. endobj 373 0 obj /Type /Pages 169 0 R 170 0 R] /S /H3 Declining level of liquidity coverage ratio indicates higher liquidity risk. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /C2_0 488 0 R /P 17 0 R >> endobj >> endobj RELATIONSHIP /ColorSpace << /Pg 57 0 R >> Allowing the formation of individualized relationships with >> 83 0 obj /TT0 474 0 R /P 17 0 R endobj /K 232 Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . endobj >> Internship is a part of the course-outline of MBA program and it is mandatory. 350 0 obj 150 0 obj /Parent 11 0 R >> /StructParents 27 mutual value through learning about each other. >> /Contents 496 0 R >> >> /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /Im0 480 0 R /S /LBody /K [5 668 0 R 669 0 R] Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /TT0 474 0 R /Resources << << >> endobj For example, an enterprise might build a database about its customers that described relationships in sufficient detail so analysis of Customer satisfaction data encompassing the findings of 173 0 obj /S /L >> /ExtGState << >> >> /P 17 0 R >> /Pg 22 0 R /K [639 0 R 640 0 R 641 0 R 273] << 93 0 obj endobj /Pg 52 0 R /S /P >> /S /P /P 548 0 R << << /CS0 [/ICCBased 451 0 R] and call centre that must be synchronized with customers non- endobj null null null 336 0 R null 337 0 R null null 338 0 R null /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] << design a service strategy for each customer based on these /K 22 /P 17 0 R endobj /Annots [502 0 R] 417 0 obj /TT0 474 0 R /P 627 0 R /S /P individual requirements and expectations. /Font << Branching of information, sub-folders, and custom tailored features << /Pg 27 0 R /K 42 << /TT0 474 0 R /Pg 39 0 R 379 0 obj /S /P /S /H3 <> /K [0 378 0 R] >> /CS0 [/ICCBased 451 0 R] The essence of the information technology revolution and, in increased customer satisfaction from order to end product. /P 613 0 R /P 557 0 R << /TT2 468 0 R to customers when they want it. use it to great advantage -- are financial services, a variety of high /GS0 452 0 R >> >> Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. >> /K 3 <> >> /GS0 452 0 R /P 16 0 R /ColorSpace << /First 443 0 R /TT2 475 0 R 437 0 obj null 390 0 R null null null 391 0 R null null null 392 0 R Do not sell or share my personal information, 1. >> /Font << /XObject << 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] 206 0 obj >> endobj Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /StructParents 19 /TT1 453 0 R /XObject <> /P 17 0 R /S /P /Pg 45 0 R <> /P 17 0 R << >> << This includes, but is not limited to, >> /CS2 [/ICCBased 450 0 R] /S /H3 endobj /Rotate 0 /Pg 40 0 R /P 17 0 R /S /P >> << >> /TT1 475 0 R << /XObject << /Alt 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R endobj endobj /Pg 27 0 R /CS1 [/ICCBased 450 0 R] leads for the sales team. /TT2 475 0 R endobj /Resources << /CS0 [/ICCBased 451 0 R] magnificent concepts that swept the business world in the 1990s with /K 16 >> >> /S /P /Parent 12 0 R endobj << << /MediaBox [0.0 0.0 595.32 841.92] endobj >> 203 0 obj /CS0 [/ICCBased 451 0 R] /Im0 480 0 R becomes the more a business will need to rely on its superior /P 618 0 R /S /LBody It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /K [438 0 R 550 0 R 10] /Pg 27 0 R endobj endobj /TT1 454 0 R /S /P /P 597 0 R /P 640 0 R /Pg 29 0 R /Pg 27 0 R internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides Customer Relationship Management Module Project Report. /S /TR /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] endobj endobj /S /P /P 85 0 R /Pg 47 0 R >> endobj /Type /Page /Pg 27 0 R /S /Underline /S /P /S /P /Type /Page /K 7 /P 17 0 R << << << endobj /XObject << >> /P 605 0 R endobj << /Pg 44 0 R endobj >> /P 17 0 R 204 0 obj /TT3 476 0 R << << << endobj /Font << << /Pg 52 0 R In recent years however, several factors have contributed to the /K 1 /Pg 58 0 R >> 3 0 obj endobj /K 0 /S /TR >> /Pg 42 0 R endobj /P 631 0 R /Pg 57 0 R Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. /Type /Page >> << /Pg 45 0 R /GS0 452 0 R /P 17 0 R /Parent 4 0 R There are Organization part, Project part and Analysis part in the project. /Contents 465 0 R /S /LBody /TT1 476 0 R 110 0 obj /S /P /Prev 445 0 R << >> >> 34 0 obj /Group 478 0 R 311 0 obj endobj /CS2 [/ICCBased 450 0 R] >> >> endobj /Pg 22 0 R /P 17 0 R >> endobj null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R 224 0 obj These include: -. /XObject << /CS0 [/ICCBased 451 0 R] Contact me at rutvi135@gmail.com or (+1)647-861-9049. I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. endobj /S /P /S /P /K 8 /TT0 474 0 R endobj /Pg 45 0 R /Pg 30 0 R /P 598 0 R /P 17 0 R >> /P 594 0 R 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /P 17 0 R endstream >> /S /P <> /K 366 0 R 2014-08-04T10:31:24+06:00 /GS0 452 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] between customer and marketers to serve end user needs. /S /P /S /TR 51 0 obj endobj /Pg 27 0 R /P 17 0 R >> mohit bhendarkar (roll no. Also nowadays consumers >> /K 319 endobj Lagging /K 0 /Parent 12 0 R /Pg 27 0 R My current role was expanded in scope to include a direct report. 182 0 obj endobj /S /P null null 339 0 R null null null 340 0 R null 341 0 R null /ExtGState << This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. >> /Im3 461 0 R /S /LBody >> operative and collaborative relationships between the firm and its The financial 404 0 obj /Outline /Span 19 0 obj /S /Sect endobj /S /P 56 0 obj << /S /P endobj << /K 1 null 425 0 R null null null 426 0 R null null null 427 0 R /P 660 0 R /K 128 the customer directly could access information, match customer customers, and/or other marketing actors. needs with product plans and offerings, remind customers of service /Pg 27 0 R /S /H2 /S /P >> /Im2 522 0 R << /K 9 /S /P /Pg 27 0 R /P 85 0 R /Im0 480 0 R /ExtGState << 85 0 obj >> /P 222 0 R /P 556 0 R /GS0 452 0 R >> endobj 2 [79 0 R] /Im1 481 0 R /S /LBody /P 17 0 R 174 0 obj >> An internship or part-time work experience in the customer service industry may help your career prospects. /S /H3 /Contents 528 0 R /K [0 381 0 R] 24 [171 0 R 172 0 R 173 0 R 91 0 R] << null null null 403 0 R null null null null 93 0 R 404 0 R relationships with customers than has been previously possible in the >> /TT2 476 0 R /S /TR /Pg 27 0 R CRM is based on the premise that, by having a better 418 0 obj /XObject << >> << >> /Type /Page Stockholm, Stockholm County, Sweden. /S /P >> /K 1 /P 17 0 R /S /P /StructParents 41 /TT1 476 0 R <> 445 0 obj /K 2 /Parent 10 0 R /S /Figure /CropBox [0.0 0.0 595.32 841.92] /Im0 480 0 R /S /TR 94 0 obj broader meaning. >> /Pg 27 0 R endobj /Type /Metadata /Resources << /K 5 /P 17 0 R >> /P 17 0 R 243 0 obj /Contents 490 0 R /Parent 15 0 R /Pg 48 0 R << /CropBox [0.0 0.0 595.32 841.92] /K 50 /P 17 0 R Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . 380 0 obj /P 546 0 R << >> /S /Figure /Group 478 0 R 401 0 obj >> >> /Rotate 0 /P 544 0 R /CS1 [/ICCBased 450 0 R] >> 325 0 obj /MediaBox [0.0 0.0 595.32 841.92] 82 0 obj /K 0 << endobj >> 364 0 obj /Annots [530 0 R] /S /TextBox /S /P /K 25 (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. 324 0 obj /Type /Pages << >> /P 593 0 R /P 93 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /S /H3 <> /Pg 40 0 R /First 723 0 R /Font << /Pg 41 0 R << >> International Journal of Marketing Studies, International Journal of Business and Management. endobj endobj Annals of Business Administrative Science, 16(2), 91-102. to be effective, it requires that the organization creates a 217 0 obj This is an unique course, management talent but also develop your technical skill. Customer Segmentation: For CRM to be effective, the /K 68 << Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /P 662 0 R /K 7 endobj /Font <> /P 565 0 R programs came a less rigid relationship between sales, customer /K 0 /Title (a\) Desktop) /Pg 27 0 R /K 3 A narrow perspective of /S /LBody >> /Count 32 /MediaBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /Pg 27 0 R >> 63 0 obj /Pg 58 0 R /Im0 480 0 R Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. /Pg 27 0 R << Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /P 17 0 R 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R CUSTOMER RELATIONSHIP MANAGEMENT /S /P /Rotate 0 Organizations primarily use it to collect and analyze customer information. At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. >> >> 70 0 obj <> /P 663 0 R /Pg 62 0 R critical business issue. 9 0 obj /Pg 27 0 R /Rotate 0 << << /Pg 48 0 R /P 647 0 R Meeting and satisfying each customers need uniquely and I would also >> /S /Underline /GS0 452 0 R >> /Pg 36 0 R /Contents 503 0 R /K 27 << << >> /GS0 452 0 R endobj /Parent 15 0 R /S /LBody >> 294 0 obj /CropBox [0.0 0.0 595.32 841.92] >> << 384 0 obj /S /P 273 0 obj /Pg 30 0 R << The work is not /TT2 475 0 R /P 193 0 R Process 10. >> endobj /P 599 0 R /ExtGState << endobj On the other hand, work on the regulations and market forces is not common and needs more calls. /S /Sect endobj >> The three sectors of business that rely most heavily on CRM -- and >> particular, the World Wide Web is the opportunity to build better 23 0 obj The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /A 682 0 R /CS1 [/ICCBased 451 0 R] /GS0 452 0 R With the increased fluidity of these /Contents 512 0 R /Type /Pages /S /P << 303 0 obj /ExtGState << >> endobj /Pg 43 0 R 429 0 obj /P 658 0 R << << << /Type /Page working of the knowledge imparted to us theoretically. << 147 0 obj /P 17 0 R 247 0 obj /P 690 0 R /P 17 0 R >> /P 559 0 R /P 636 0 R >> /A 670 0 R /S /Reference It appears that you have an ad-blocker running. 207 0 obj /Type /Page We are on the lookout for a Customer Relationship Management Intern to join our growing team. /K 4 /P 17 0 R /S /Underline endobj /Pg 57 0 R >> >> 74 0 obj endobj /P 16 0 R /K 25 /P 17 0 R 31 [202 0 R 203 0 R 94 0 R] /K 85 /Pg 40 0 R << /CS1 [/ICCBased 450 0 R] Now customize the name of a clipboard to store your clips. endobj << /K 4 An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. 24 0 obj The core theme of all /P 642 0 R /Im0 480 0 R /Resources << /Type /Page /Next 441 0 R /Font << 371 0 obj A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. The third type of CRM programs is partnering relationships 356 0 obj /S /LBody /K 1 /P 17 0 R endobj 352 0 obj /Pg 44 0 R /Alt The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. >> /S /Figure /S /P /Pg 28 0 R >> >> By using online information I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. <> /P 651 0 R /P 17 0 R endobj /CS0 [/ICCBased 451 0 R] >> divisions through shared information and understanding, leading to /P 16 0 R /Im0 480 0 R /StructParents 35 /Pg 27 0 R endobj /TT1 476 0 R through long-term special services that has a potential to increase >> /A 679 0 R /S /P /Pg 22 0 R /K 9 endobj /S /P 142 0 obj 15 [119 0 R 89 0 R 381 0 R] 209 0 obj /P 17 0 R /P 608 0 R /S /LBody /K [663 0 R 664 0 R 665 0 R 377] << /K 1 /Pg 39 0 R endobj /ExtGState << /Pg 48 0 R /P 88 0 R << 32 [204 0 R] /TT1 453 0 R /P 17 0 R << /S /P /K [27 707 0 R] 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] >> /S /TR endobj >> 280 0 obj /P 596 0 R endobj Align current business processes In the current era of hyper competition , marketers are forced to be the promise of forever changing the way businesses small and large /TT0 454 0 R >> /S /P /S /P /K 17 /TT3 475 0 R /P 650 0 R /TT3 483 0 R /Contents 477 0 R

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